1. Q:

   What kind of pets do you allow? Do you permit exotic pets?
   A:

   Dogs and Cats are welcome
2. Q:

   How many pets may I have?
   A:

   Two pets allowed per apartment.
3. Q:

   Are there any deposits, special fees, or monthly charges to have a pet?
   A:

   A non-refundable fee of $250 will be charged at move-in, along with monthly pet rent of $15 (per pet).
4. Q:

   What must I bring with me to tour an apartment?
   A:

   Valid government issued photo identification is required to tour.
5. Q:

   What are your fees and monthly charges?
   A:

   Valet Trash $25, Pest Control $8, and Sub-metered water/sewer usage.
6. SEE MORE QUESTIONS
7. Q:

   What are the income and credit qualifications?
   A:

   Please see a full copy of our rental criteria for details.
8. Q:

   What is acceptable “proof of income” to sign a lease?
   A:

   We accept several forms for income approval, including paycheck stubs, bank account statements, or tax documentation. Please ask the office for more details.
9. Q:

   What happens if I qualify for an apartment, but my roommate does not?
   A:

   Both roommates must qualify in order for the application to be approved.
10. Q:

    Is my security deposit totally refundable?
    A:

    Yes! Your final account statement will be mailed to you within 30 days of move out, detailing any deductions for damages, unpaid balances, or final utilities.
11. Q:

    If I get a job transfer, can I break the lease?
    A:

    You can, although termination penalties and concession paybacks will need to be paid prior to move out to clear your account.
12. SEE MORE QUESTIONS
13. Q:

    Can I change to a month-to-month lease plan after my first year?
    A:

    Of course, although it’s cheaper to stay in a lease because you won’t receive any specials and there will most likely be a monthly MTM fee up to $250 charged.
14. Q:

    What utilities are included in my lease?
    A:

    For this community, your rent does not include any utilities.
15. Q:

    How long is the term of the lease?
    A:

    We offer several terms, normally from 3-18 months. Please check your specific contract as it pertains to you.
16. Q:

    Do you accept leases for short terms?
    A:

    We offer leases as short as 3 months, although a monthly fee will apply.
17. Q:

    Am I required to have renters' insurance?
    A:

    Yes. Renter’s insurance covers your personal property, as well as any damages to the property in the unlikely event you should cause a flood, fire, etc. All policies must list BVMF Carriage Homes LLC as an interested party (NOT an additional insured, please). Liability coverage of $100,000, and personal property $20,000 coverage is required. Ask the leasing office about our convenient plans offered by Assurant!
18. SEE MORE QUESTIONS
19. Q:

    Do you offer furnished apartments?
    A:

    Not at this time, but we can refer you to our excellent partners at Cort Furniture for assistance.
20. Q:

    Do you offer corporate apartments?
    A:

    Not at this time.
21. Q:

    If something needs to be repaired in my apartment, how do I report it?
    A:

    You can log in to your resident portal by visiting www.carriagehomesgarland.com
22. Q:

    When is my rent payment due?
    A:

    Rent is due on or before the 1st of each month. Late fees will be assessed on the 4th.
23. Q:

    What day of the month am I liable for a late charge?
    A:

    Late fee charges will begin on the 4th of the month. Please consult your contract for specific details.
24. SEE MORE QUESTIONS
25. Q:

    Will you accept electronic payments from my bank?
    A:

    Yes! Please set all payments up using the resident portal at www.carriagehomesonthelake.com
26. Q:

    Is there a place where I can pay my rent after office hours?
    A:

    Yes! Please log in to the resident portal by visiting www.carriagehomesgarland.com
27. Q:

    There is a person who might be staying with me for a while, is that permitted by the lease?
    A:

    Sure! Just make sure any guests staying longer than 7 consecutive days have completed an application and the required screening.
28. Q:

    Do you have reserved parking?
    A:

    Your home includes a private garage, as well as driveway space in front. The driveway can be used for parking as long as no fire lanes are blocked.
29. Q:

    I have a motorcycle, where can I park it?
    A:

    You are welcome to park your motor cycle inside your garage or the drive way area right outside. For the safety of you and your neighbors, please do not park your motorcycle inside your apartment.
30. SEE MORE QUESTIONS
31. Q:

    My children live with me in the summer; do I need to notify your office when they arrive?
    A:

    Just pop by the office so we can ensure your minor children are added as occupants. That allows them access to the amenities or allows us to check out a key in the event they forget theirs. Adults 18 and older will need to be screened and added as lease holders.
32. Q:

    Can I install my satellite dish at my apartment?
    A:

    A Satellite dish requires an additional deposit of $150 and may only be installed on a tripod on your patio. Any satellites attached to the building or common areas will be removed without notice at your expense.
33. Q:

    Do you have cable services?
    A:

    Please visit ZRSConnect.com for all providers available.
34. Q:

    Does the property have a fitness center?
    A:

    It does. Feel free to work out 24 hours a day!
35. Q:

    Does the property have a swimming pool?
    A:

    Yes! We have one of the best pools in the area overlooking our private lake!
36. SEE MORE QUESTIONS
37. Q:

    Does the property offer on-site recycling?
    A:

    Not at this time, but we are working to add this amenity!
38. Q:

    Are gas grills permitted at your property?
    A:

    Gas grills must be a minimum of 10 feet from the building while in use. Please ensure they are cooled completely before putting your grill away.
39. Q:

    Is there any additional storage space available at your property?
    A:

    We don’t have storage units, but we do have private office spaces available for lease! Ask the office for pricing and current availability.
40. Q:

    Are residents permitted to paint their apartment?
    A:

    Yes, as long as you accept the responsibility for returning the apartment to its original condition upon move out.
41. Q:

    Will you accept my delivery packages for me?
    A:

    We will! Please track your packages using the links they provided you with. Packages can be picked up during our normal business hours.
42. SEE MORE QUESTIONS
43. Q:

    Do you have a list of Preferred Employers?
    A:

    Our preferred employers list changes from time to time, please call the office for our current list.
44. Q:

    Where do I register to Vote?
    A:

    You can register at any local DPS office or post office.

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